ESG UPDATE

Kemkomdigi

Paid for, Still Lost: Why Customers Are Still Losing Unused Data

JAKARTA, Jakartaweekly.com—Every month, there is one thing that leaves Zaniar frustrated: watching the unused internet data on her phone disappear when her package expires. For the past three months, from July to September 2026, she continued to experience the same problem. And the amount of data left unused was far from insignificant. She typically had […]

3 weeks ago

Kemkomdigi Bans Telcos from Forfeiting Customers’ Unused Internet Data

JAKARTA, Jakartaweekly.com — The government has issued a policy prohibiting telecommunications operators from forfeiting customers’ unused prepaid internet data that has already been paid for. The policy is stipulated in a Circular Letter issued by the Minister of Communication and Digital Affairs (SE Menkomdigi), as a follow-up to a ruling by the Constitutional Court (MK). […]

2 months ago