GS Astra Launches GS Care Service to Enhance Vehicle Battery Support in Three Cities

TANGERANG, Jakartaweekly.com–PT Astra Otoparts Tbk, through its GS Astra battery brand, has launched GS Care, a new after-sales service aimed at strengthening customer support and improving convenience for vehicle owners.

Astra Otoparts Director Martogi Siahaan said GS Care builds on the company’s existing customer service offerings, including emergency assistance, home delivery, and the Shop&Drive network.

“Today, we are introducing the GS Care service fleet at GIIAS to further enhance customer education and service quality, ensuring customers enjoy greater convenience and peace of mind while traveling,” Martogi said.

He noted that the launch of GS Care reflects the company’s commitment to continuously improving its after-sales services as GS Astra maintains its leading position in Indonesia’s automotive battery market.

According to Martogi, approximately 78% of four-wheeled vehicles in Indonesia are equipped with GS Astra batteries. Meanwhile, more than half of the country’s motorcycles also use batteries produced by the brand.

With such a large customer base, Astra Otoparts sees the need to further strengthen its service network so customers can receive faster and more accessible assistance whenever they encounter battery-related issues.

GS Astra’s service network is currently supported by 456 Shop&Drive service vehicles. The addition of GS Care is expected to complement these services while providing customers with practical guidance on battery maintenance and basic troubleshooting in the event of roadside problems.

In its initial phase, GS Care will operate in Jakarta, Batam, and Bandung. Astra Otoparts plans to gradually expand the service to other cities and regions throughout Indonesia.

“We remain committed to continuously improving our customer service. That is why today we are launching this new service unit, which we plan to expand nationwide. We are starting with Jakarta, Batam, and Bandung,” Martogi said.

He expressed hope that GS Care would help customers enjoy a more convenient driving experience while providing greater confidence and security through more responsive after-sales support.